Terms and Conditions for Roy’s Croft
We go to great lengths to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, please let us know as soon as possible to give us the chance to resolve it. We value your opinion and want you to enjoy your stay.
Your dogs are of course welcome, at a flat charge of £30 irrespective of how many dogs you have. We do ask that your dogs are not allowed upstairs, on the furniture or left alone in the cottage. We have outside kennels as well as a secure outside area for your dogs if you wish.
If you would like to take your horses we have secure stables and paddocks, please contact us in advance for more information.
We ask that you check out by 10am so that we have adequate time to prepare the cottage for the next guests. A later check out may of course be negotiable during the low season, please let us know.
Please leave the property in the same condition as you found it and remember to report any breakages to us before you leave. You are responsible for any damage deemed beyond fair wear and tear. We reserve the right to make an additional cleaning charge, especially if dogs have been allowed in the bedrooms or on the furniture.
We understand that circumstances can change, so if you need to cancel your booking please let us know as soon as possible. We ideally need 7 days notice of your cancellation, if you notify us in less than 7 days there is a 10% of the total booking fee administration charge, however the fee will be waived (less non refundable booking fee) if we are able to re-let the cottage.
Hot Tub Disclaimer & Policy
The Hot Tub can be a pleasurable and relaxing experience. However for your safety and enjoyment there are strict rules and guidelines that must be adhered to when using the Hot Tub. This is an important health and safety legal requirement for hot tubs used in a commercial environment. The Hot Tub is locked and will only be unlocked prior to your arrival if the following safety guidelines are read and understood. The signatory is responsible for making sure that all members of their party, and their guests, are aware of, and strictly adhere to the guidelines. Please note that we may visit the hot tub per day (dependant on usage) to check the water balance and quality. Water balance will be adjusted as necessary and results recorded. This procedure is a safety requirement for Hot Tubs in holiday lets and ensures that the chemical balance of the water remains continuously safe for your enjoyment throughout your stay.
It is vital that the pool is kept clean for your own safety. Failure to do so results in the water balance changing which seriously diminishes the effectiveness of the sanitising chemicals. This in turn can lead to nasty microbiological bacteria multiplying rapidly causing a number of serious hazards to users’ health.
*N.B For Health and Safety reasons, Hot Tubs may have a scheduled water change on a Thursday and therefore it may not be possible to use the hot tub on this day.
Please do take a shower and use the toilet prior to entering the hot tub. Do not submerge your head under the water, drink the water, or allow the water to enter your mouth. Clients should also shower after using the tub.
The hot tub should only be used for 15 minutes at any one time.
Failure to maintain a clean pool may result in the need to drain down, sanitise, and re-fill. Approximately 24 hours + will then be required to return the tub to a comfortable temperature.
Please report any illnesses following Spa Pool usage to the office immediately. This is extremely important if pneumonia-like symptoms are experienced.
Please call the office if you require further advice with respect to these procedures.
It is important that the hot tub is never switched off at the mains switch (Even if you are not using it). There may be an extra charge deducted from your bond if the tub is switched off during your stay.
Risk to Children – Extreme caution must be exercised to prevent unauthorised access by under age children.
The Hot Tub cover must remain closed at all times unless a responsible adult is present.
No children under 4 years old are permitted in the Hot Tub. Children under 4 years old cannot regulate their body temperatures suitably. All children under 16 using the Hot Tub must be supervised by a responsible adult at all times.
To reduce the risk of injury, lower water temperatures are recommended for children over 4 years old. Children are especially sensitive to hot water.
Instruct your children to shower and visit the toilet prior to use and inform them to keep their heads out of the water (especially mouth and ears).
Remind children that wet surfaces can be very slippery. Make sure that children take great care when entering or exiting the Spa.
Risk of electrocution – Under no circumstances remove the operating panel on Tub.
Risk of injury – Do not remove suction fittings (filter standpipes) located in the filter compartment.
There is a danger of slipping and falling. Remember, wet surfaces can be very slippery. Take care when entering or exiting the Spa.
Do not jump into the Spa.
People with infectious diseases should not use the Spa.
Keep any loose articles of clothing or hanging jewellery away from rotating jets or other moving components.
Do not stand on the Spa Cover.
Medication & Alcohol – The use of drugs, alcohol or medication before, or during Spa use, may lead to a danger of drowning.
Persons using medication should consult their Doctor before using a Spa. Some medication may cause drowsiness, while other medication may affect heart rate, blood pressure and circulation.
Persons using medications that induce drowsiness such as tranquillisers, antihistamines, or anticoagulants should not use the Spa
Health Problems – Pregnant women should consult a Doctor before using the Spa.
Persons suffering from obesity, or with a medical history of heart disease, low or high blood pressure, circulatory problems, or diabetes should consult a Doctor before using the Spa.
Hyperthermia – Prolonged immersion in hot water can result in hyperthermia – a dangerous condition that occurs when the internal body temperature exceeds 37 degrees C. Symptoms include, unawareness of impending hazard, failure to perceive heat, failure to recognise the need to exit the Spa, foetal damage in pregnant women, and unconsciousness resulting in a danger of drowning. The use of alcohol, drugs or medication greatly increases the risk of fatal hyperthermia in Hot Tubs.
To reduce the risk of injury – The water in the Spa should never exceed 40 degrees C. Water temperatures between 37 degrees C and 40 degrees C are considered safe. Lower water temperatures are recommended for extended use (over 10 minutes) and for young children (over 4 years old). Extended use can cause hyperthermia.
Pregnant, or possibly pregnant women should limit Spa temperature to 38 degrees C. Failure to do so may result in permanent injury to your baby.
Do not use the Spa immediately after strenuous exercise.
Avoiding burns – Test the water with your hand before entering the Spa to make sure it is comfortable. Important Spa instructions –
Use and lock the cover when the Spa is not in use, whether it is empty or full.
Shower at all times before using the Hot Tub, perfume, hair gel etc. can contaminate the water and you may be for charged for this.
Lift or drag the vinyl cover by using the cover lock straps, always lift the cover by using the handles.
Attempt to open the electrical control box; there are no user serviceable parts inside.
Use any glassware in the vicinity of the Spa. Plastic drinks containers are provided.
Allow pets in the Spa.
Use any soap products, detergent, or shampoo in the Tub.
Drink the water.
The hot tub is also very deep. Do not allow anybody to attempt to sleep in it.
Please treat the Hot Tub as if it is your own as maintenance is very expensive.
Any damage to the lid, vinyl cover, lifting system, filtration etc will be charged for.
Also any maintenance required as a result of the introduction of pollutants (including soap, shampoo etc) will also incur an extra charge.